• You said "More presence at Glenside"

We have an adviser at Glenside every Monday, and every Tuesday at Bower, during term time. We know it's not always possible for you to come up to Frenchay from your site, so if you visit the site office on another day then either you can ask the site staff to phone us at Frenchay, you can be given our phone/email details to make contact with us, or, if urgent, we could book an appointment to visit you at your site on another day. We often find that a lot of preliminary work can be done via phone/email, in prepartion for the adviser's next visit to your site.

• You said: "Booked appointments"

We generally operate on a drop in basis as, due to experience, this seems to work well for you! However if you visit/phone/email us and want to book an appointment then of course we can do that. We want to be as flexible as possible.

• You said "Raise awareness of your services"

We already do a variety of things to advertise the Advice Service: stall at freshers' fairs, articles in Western Eye, adverts on SubTV, posters around all sites, SU news, attendance at induction talks, student rep training and student ambassador training, target emails to students and UWE staff, our website and facebook group....if you can suggest anything else then please do get in touch!

• You said "Organise a separate interview room"

For September 2010 the Advice Centre at Frenchay will have an interview room. Glenside SU office already has a confidential space, and at Bower if you need some privacy for your interview with an adviser then just let the adviser know.

• You said "Longer opening hours"

The Advice Centre is open 10am - 4pm, Monday to Friday. We are aware that this might not be suitable for all of you, with your timetables and other commitments, but it's the best we can do with current staffing. You can email/leave a message for us if we are closed and we will endeavour to make contact the following working day. Our email has an automatic"we will respond in two working days" message.

• You said "Make sure enough advisers are available at all times"

At certain times of the year we are very busy so it is not always possible to see everyone who walks in the door at that time. If this happens though we either book an appointment for another day, take phone/email details for us to contact you later, or provide you with our details for you to make contact with us.

• You said "More accessible on the campus"

The Advice Centre at Frenchay, we feel, is in a very prominent and accessible position; as one student commented 'The position of the advice centre makes it hard to miss if you are a student at UWE'. The adviser who visits the Glenside and Bower is located wthin the Students' Union office - hopefully you all know where that is!

If you have any comments to make about anything above, or have any further comments to make about the Advice Service, including ways in which we could improve it for you, then please email us: advice@uwe.ac.uk